Emergency Contacts

Essential German Emergency & Helpline Directory

Beyond 110 & 112: on-call weekend doctors (116 117), lost card blocking (116 116), and key German phrases for the operator.

112

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Ambulance & Fire Department (Feuerwehr / Notarzt)

Life-threatening emergencies: heart attack, unconsciousness, severe bleeding, fire, or major accidents.

When to call this number?

Only when there is an immediate threat to life!

What to say to the operator in German:

"Es handelt sich um einen Notfall!"This is an emergency!

"Die Person ist nicht ansprechbar / bewusstlos."The person is unconscious.

"Meine Adresse ist: [Straße, Hausnummer, Etage]."My address is: [Street, house number, floor].

110

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Police Emergency (Polizei)

Crimes in progress, violence, theft, threats, car accidents, or imminent danger.

When to call this number?

When safety is threatened or a crime is occurring.

What to say to the operator in German:

"Ich brauche dringend die Polizei!"I urgently need the police!

"Hier ist gerade ein Einbruch / ein Unfall passiert."A break-in / accident just happened here.

116 117

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Non-Emergency On-Call Doctor (Ärztlicher Bereitschaftsdienst)

When you are ill at night, on weekends or public holidays when normal doctors are closed, but it is not life-threatening.

When to call this number?

To locate the nearest open emergency clinic or request a house visit instead of crowding the ER.

What to say to the operator in German:

"Ich habe hohes Fieber und starke Schmerzen."I have a high fever and severe pain.

"Welche Notfallpraxis hat jetzt geöffnet?"Which emergency practice is open right now?

116 116

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Emergency Bank Card Blocking Service (Sperr-Notruf)

Immediate cancellation if your debit card, credit card, or online banking access is lost or stolen.

When to call this number?

Immediately upon noticing your card is missing!

What to say to the operator in German:

"Ich möchte meine Bankkarte sofort sperren lassen."I want to block my bank card immediately.

"Meine IBAN lautet: [DE...]."My IBAN is: [DE...].

030 19240

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Poison Control Center (Giftnotruf)

24/7 toxicological advice if someone swallowed cleaning chemicals, overdosed on medicine, or ingested toxic plants.

When to call this number?

Call BEFORE inducing vomiting or giving home remedies!

What to say to the operator in German:

"Mein Kind hat Reinigungsmittel / Tabletten geschluckt."My child swallowed cleaning product / pills.

0800 111 0 111

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Crisis & Psychological Support Hotline (TelefonSeelsorge)

Free, 24/7 anonymous counseling for psychological distress, loneliness, panic, or acute personal crises.

When to call this number?

Anytime you feel overwhelmed and need someone to listen.

What to say to the operator in German:

"Ich brauche jemanden zum Reden."I need someone to talk to.